BELYNDA HEAD

577 Seth Street ~ Bolingbrook, IL 60440

Mobile: (630) 254-3777

belyndahead@yahoo.com

 

 

CAREER SUMMARY

Exceptional Project Manager with over 10 years experience.  A track record of excellence managing multiple projects effectively from initiation to completion.   Great communication skills, both written and verbal.  A successful team player with outstanding interpersonal skills.

 

PROFESSIONAL EXPERIENCE

Menasha Packaging, Aurora, IL

Project Manager                                 January 2014 – Present

·  Manage categories assigned using Pack Manager and SAP

·  Create estimates for projects including materials, product, production information and pricing

·  Coordinate preparation of structural designs and graphics for production

·  Process PO for corrugate for production from inside and outside vendors

·  Confirm delivery dates and inventory levels for fulfillment

·  Monitor progress of projects, including changes, delays and cancellations

·  Head weekly category meetings updating scheduler, production team and customer

·  Schedule pre-productions for new finish good items including design changes

·  Approve production display components for quality inspection

·  Calculate and process material liabilities

·   Take ownership of projects and execute through completion

 

AT&T, Hoffman Estate, IL (Contractor)                       December 2010 – August 2013

Project Manager - Network Services

·  Tracked statuses of ETTC circuit installation that were delayed to ensure delivery

·  Researched circuits in TIRKS, Virtual Front Office, Access Ordering and Granite

·  Maintained and supported CNR Tool Database to ensure daily files download with accurate data

·  Facilitated weekly meeting with CNR Coordinators to drive resolution of high impact issues

·  Supported coordinators to resolve and decrease the ATT ICO CNR Backlog

·  Created and uploaded weekly backlog report to the SharePoint to highlight each regions success

·  Worked closely with C&E, LECs and CPDO Order Issuance Teams to prevent delay of circuit activation

 

AT&T, Hoffman Estate, IL (Contractor)      December 2009 – December 2010

Project Manager – Network Services        

·  Ensured all Ethernet ASR functions were being followed correctly using WISER/VFO application

·  Tracked and reported ASR (Active Service Record) statuses related to special conversion project ETTC

·  Assisted in troubleshooting in implementing Ethernet to the cell site technology through ASR orders

·  Coordinated and reported comparative analyses to track ASR flow across all regions

·  Issued ASR supplemental orders when revisions were required to prevent circuit delay

·  Interacted with Operations, Facility Engineers and Outside Carriers in daily staff and project meetings

 

 

BELYNDA HEAD  (630-254-3777)  ­­­­­­                          PAGE 2

VERIZON WIRELESS, Schaumburg, IL (Contractor)                             March 2009 – August 2009

Project Coordinator

·  Assisted Project Manager with the progression of towers under construction

·  Tracked progression of towers through daily contact with construction, real estate and operations to ensure project stayed on task

·  Maintained build plan tracker and reported any towers in risk of being turned up

·  Researched, inquired and completed tasks on past due dates with open statuses

·  Created spreadsheets using MS Excel to monitor missed dates

·  Prepared status reports for weekly build plan meetings

 

 

LEVEL 3 COMMUNICATIONS, LLC, Arlington Heights, ILOctober 2006 – August 2008  (Acquired Looking Glass Networks, Inc).

Project Manager - Customer Support

·  Managed company’s top ten customer accounts to ensure customer satisfaction and retention

·  Reviewed orders for accuracy prior to processing into system

·  Monitored orders from start to finish toensure timely/circuit accurate activation

·  Worked closely with Provisioners, C & E and Operations to ensure order was on track

·  Managed and updated order tasks to track process

·  Prepare weekly status report to VP of Customer Service to track status of orders

·  Interacted with Sales, Operation Techs, Local Exchange Carriers and Customer to confirm information related to order

 

 

LOOKING GLASS NETWORKS, Oak Brook, IL       June 2001 – October 2006

Project Manager - Customer Support

·  Managed company’s top ten customer accounts to ensure customer satisfaction and retention

·  Reviewed orders for accuracy prior to processing into system

·  Monitored orders from start to finish to ensure timely/circuit activation

·  Worked closely with Provisioners, C & E and Operations to ensure orders were on track

·  Managed and updated order tasks to track process

·  Utilized MS Excel to prepare weekly status report to VP of Customer Service to track status of orders

·  Interacted with Sales, Operation Techs, Local Exchange Carriers and Customer to confirm information related to order

 

EDUCATION

 

College of DuPage, Associate of Applied Sciences

National-Louis University, pending degree Bachelors of Applied Behavior Sciences

 

SPECIAL ACHIEVEMENTS­­­­­­­­­­­­

Looking Glass Networks Teamwork Award for System Integration

McLeodUSA’s President’s Award for Excellence

 

COMPUTER SKILLS

MS Word, Excel, PowerPoint, PeopleSoft, Granite, Shared Point, TIRKS, CTS, Pack Manager, SAP

Managed inventories and provisioning systems using: Cygent, Netcracker, Pipeline, Citix, VFO, Access Ordering